FAQs

Once your order has been processed and shipped, you will get an email containing your tracking number.

We do offer free shipping for all US orders over $100! Please be sure to choose free shipping at checkout if your order subtotal is over $100.

Please allow 1-3 business days for your order to process. This does not include your transit time. All shipping transit times are based off the orderer's address. Please note, we do not ship on Saturdays & Sundays. Order cut off time is Friday 1 pm EST.

Unfortunately, no. Once your order goes through, we cannot make any changes. However, please email info@soirny.com to see if there is anything we can do for you. 

Do you offer gift notes or wrapping?

We hope you love everything you order from us, but if something is not quite right, you have 7 days after receiving your item(s) to request a return. Return details are HERE

Restocking fee - There is a 3% restocking fee for any returns from orders $200 and over.

We try to process your return as fast as possible. Once it's been delivered and processed by our team- you can receive your refund within 5-7 business days.

No we do not. We recommend placing a new order in the product and size you wish to receive and submit a returns request for the original item HERE

We currently offer international shipping. Shipping charges will be applied at checkout.

Yes. Soir is not responsible for these duties. You will be notified of any customs fees/duties due at the time of delivery.

Yes, our Soir collection is available at these fine retailers - Locations

We are a teen focused brand but also cater to young women. Our items run true to size but can vary from person to person. For measurements on a specific style, please email us.